ParentConnection
FREQUENTLY ASKED QUESTIONS

PLEASE NOTE: You Must Enable 'Pop Ups' For ParentConnection To Open.

Why do I get the 'Thank you for being involved' screen every time I try to logon?
The current configuration of your Internet access does not allow ParentConnection to function properly. Please use the following options:

  • AOL and Safari Users: minimize the AOL or Safari window and open a second window for Internet Explorer.
  • Windows XP users: Service Pack 2 includes a Pop-Up blocker for Internet Explorer that is turned ON by default. You may enable Pop-Ups from the ParentConnection site by adding the URL to the 'Address of Web site to allow' box from the 'ToolsPop-Up BlockerPop-Up Blocker Settings' menu option.
  • All Users: check your security settings and look for multiple Pop-Up Blockers. Pop-Up windows must be allowed. (Google, MSN, Norton, etc.)

    Why does it say 'No Information to Display' after I click Logon and select my child?
    You may need to delete your temporary Internet files
    (for Internet Explorer this is -> Tools-> Internet Options -> General-> Delete Files).

    Why do I get an 'authentication error' message after I click Logon?
    You may need to delete your temporary Internet files
    (for Internet Explorer this is: Internet Options -> General-> Delete Files).

    Why don't I see anything on the 'Assignments' tab?
    The 'Assignments' tab will reflect Zangle's GradeBook information if the teachers has opted to share that information.

    Is there some way to change my PIN?
    No. The PIN (Personal Identification Number) is generated by the student database computer system. There is no way to change that number.

    Who do I contact about my pin/password?
    You must go to your student's building and inquire at the office. You must have photo identification to prove you are the person that you are requesting the pin/password for.

    Why do my spouse and I have individual accounts? Couldn't we just use the same one?
    Because a child's parents may live at different addresses, parental access was established for each parent individually. The information available will not differ between parents of the same child.

    Can my child's stepparent access my child's information?
    ParentConnection accounts were created only for contacts identified as contacts for the student in Zangle. These are not necessarily the same as your emergency contacts for the child.

    How do I get my child's demographic information corrected?
    To add or change a telephone number, non-custodial parent address or birthplace, please provide written information to the school office of your student. To change a student's home address, please provide documentation to your student's school office. Be sure to include your child's name and the school he/she attends. (Supporting documents include closing statements, and/or tax bills.)

    Why is my child's ethnicity listed incorrectly?
    Below are the State categories for Required Ethnicity Reporting, we must list one of the below options for state funding (no other options are available). Your student's race/ethnicity may be incorrect because you didn't put an answer or wrote in an answer that was not on the list of options. Please click the link on that page to send an e-mail to correct that information (you must include which option below you wish for us to use).

  • American Indian or Alaska Native - A student having origins in any of the original peoples of North America and South America (including Central America) and who maintains tribal affiliation or community attachment.
  • Asian American - A student having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian sub-continent including for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
  • Black of African American - A student having origins in any of the black racial groups of Africa.
  • Native Hawaiian or Other Pacific Islander - A student having origins in any of the original peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
  • White - A student having origins in any of the original peoples of Europe, the Middle East or North Africa.
  • Hispanic or Latino - A student of Cuban, Mexican Puerto Rican, south or Central American, or other Spanish culture or origin, regardless of race.

    Who will have access to my email address?
    Parent email addresses provided through ParentConnection will be used only for district communication. Administrators, teachers, and staff will be the only ones with access to parent e-mail addresses. South Redford Schools will NOT sell or give away your email address.

    I can see some/all of my child's middle school grades. Are those grades included in his/her cumulative GPA?
    No. The cumulative GPA is calculated using grades 9-12 only. Any other grades seen on the transcript are informational only. In grades 9-12 several GPA scores are calculated and displayed, the first one is the 'Overall' GPA for that student (other scores are used for 12th grade students for honor societies and other grade calculations).

  • 'Academic' GPA: Phi Beta Kappa Award
  • 'State' GPA: Academic All-State and All-City Teams
  • 'Presidential' GPA: Presidential Academic Fitness Award.

    What do the codes mean in the 'Term' column?
    P = Progress report
    Q = Quarter
    M = Marking Period
    S = Semester
    		 1 - 4 = The Number of the Associated Term/Semester
    H = High School
    M = Middle School
    For example:
    M1H = 1st Marking Period High School
    Q1M= 1st Quarter Middle School